Business Assistant: Customer Service
Career Pathways Certificate
Major Code: 521803A
Courses for this Certificate
About the Program
The Customer Service Career Pathways two- to three-term certificate prepares students for entry-level customer service positions in a variety of fields where the ability to effectively deal with the public is required. Courses included in this pathway can be applied toward completion of the one-year Business Assistant certificate and the Associate of Applied Science in Business Technology degree.
The U.S. Department of Education requires disclosure of specific information about career and technical certificate programs to prospective students. Data includes Standard Occupational Classification (SOC) codes, graduation rates, tuition and fees, typical costs for books and supplies, job placement rates for students completing the programs, and median loan debt incurred by students completing the programs. For more information visit www.roguecc.edu/GainfulEmployment.
The curriculum in RCC courses is derived from a set of identified learning outcomes that are relevant to the discipline. For a list of learning outcomes for this discipline or program, see www.roguecc.edu/Programs/LearningOutcomes.
Students are required to take a placement test to determine skill level and readiness in math, reading, and writing. As part of their training program, students must begin with the courses within their skill levels as determined by placement test scores. Students are also required to complete any prerequisites listed. In addition, students may also be required to enroll in classes that would increase their employability and success.
Coursework from accredited colleges and universities will be accepted in accordance with college policies and the Business Technology Department chair’s approval. In order to ensure that coursework is current, program courses over 10 years old must be reviewed and approved by the appropriate department chair before being accepted toward core requirements. Students must complete coursework in their major at a “C” or better level before proceeding to advanced coursework. High school College Now credit will be accepted in accordance with the current articulation agreement. Credits earned in the successful completion of Career Pathways Certificates can be applied to other certificates and degrees in the Career Pathway. For more information, speak to a program advisor and review the roadmap at www.roguecc.edu/Programs/CareerPathways.
Students must complete all courses in this program with a grade of “C” or better to receive their pathways certificate. Certain prerequisite courses are graded on a pass/no pass basis only. A grade of “P” for these courses indicates a student earned the equivalent of a “C” or better grade.
|BA130||Concepts in Computing I or documented proficiency||0-2|
|MTH20||Pre-algebra or designated placement test score||0-4|
|RD30||College Reading or designated placement test score||0-4|
|WR30||Fundamentals of Composition II or designated placement test score||0-4|
|Total Prerequisite Credits||0-14|
Required Core Courses
|BA101||Introduction to Business
Note: Students who have completed BA101 as a 3 credit course have met this requirement.
|BA131||Introduction to Business Computing||4|
|BT101||Human Relations in Organizations||3|
|BT113||Business English I
Note: Students who have successfully completed the 3-credit version of BT113 have met this requirement.
|BT114||Business English II
Note: Students who have successfully completed the 3-credit version of BT114 have met this requirement.
|Total Program Credits||29|
For more information contact the Business Technology Department:
Grants Pass: 541-956-7066
Toll free in Oregon: 800-411-6508, Ext. 7066 or Ext. 7527
email: email@example.com or firstname.lastname@example.org
TTY: Oregon Telecom Relay Service, 711
Web address: www.roguecc.edu/business