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Medical Administrative Assistant

2018-19 Medical Administrative Assistant Grad Guide (PDF)

Certificate of Completion
Major Code: 510716
Courses for this Certificate

About the Program

The two-term Medical Administrative Assistant program will prepare students for entry-level employment in a healthcare setting. Medical administrative assistants are in many ways similar to other administrative assistants, but they have specialized knowledge about healthcare and the specifics about the type of practice for which they work. They are an essential part of running an efficient medical practice. Effective communication with both patients and medical staff, medical terminology, insurance and billing cycles, and general office procedures are included in this program. Students completing this program will be prepared to take the national Certified Medical Administrative Assistant (CMAA) exam, although certification is not an employment requirement at this time.

The U.S. Department of Education requires disclosure of specific information about career and technical certificate programs to prospective students. Data includes Standard Occupational Classification (SOC) codes, graduation rates, tuition and fees, typical costs for books and supplies, job placement rates for students completing the programs, and median loan debt incurred by students completing the programs. For more information visit

Program Learning Outcomes

The curriculum in RCC courses is derived from a set of identified learning outcomes that are relevant to the discipline. Program learning outcomes for the Medical Administrative Assistant program are:

Perform health care office procedures that include scheduling, bookkeeping, billing and payment collection, utilizing a working knowledge of medical terminology, body systems, common medications, electronic health records and insurance.

Educate, advocate for, and collaborate with patients and the health care team within the scope of practice.

Compose, edit, proofread, and accurately produce health care and other business documents using appropriate software and equipment within specified timelines.

Integrate computer and communication technologies, as well as critical thinking skills, to accomplish health care office tasks.

Store, retrieve, distribute, and manage information and supplies as per clinic protocol.

Uphold legal and ethical standards and adhere to principles of patient confidentiality within the health care and community environment as defined by HIPAA.

Demonstrate professionalism through acceptable attitude, organization and time management skills, and attire.

Apply verbal, nonverbal, and written communication principles and skills effectively and compassionately within a team setting.

Maintain industry standards of quality control and safety principles in the workplace. 

Entry Requirements

Medical Administrative Assistant is a cohort-based program and enrollment is limited.

Students are required to complete the Placement Process to determine skill level and readiness in math, reading, and writing. As part of their training program, students must begin with the courses within their skill level as determined by the results of their placement assessment.  In addition, students may also be required to enroll in classes that would increase their employability and success.

Cohort students must meet certain minimum academic requirements (MTH20, RD90, and WR90 or designated placement scores) before starting the program. Visit for program application details.

Advanced Standing

Coursework from accredited colleges and universities will be accepted in accordance with college policies and the program coordinator’s recommendation. In order to ensure coursework is current, program courses over seven years old must be reviewed and approved by the appropriate program coordinator before being accepted toward core requirements. College Now credit earned in conjunction with local high schools will be accepted in accordance with the current agreement.

Graduation Requirements

These requirements apply only to students admitted to the program during the current academic year. Students contemplating admission in a later year may have different requirements and must obtain the graduation guide or catalog for that year. Students must complete all courses on this graduation guide with a grade of “C” or better to continue in and complete the program and receive their certificates. If certain required courses are graded only on a pass/no pass basis, a grade of “P” for these courses indicate a student earned the equivalent of a “C” or better grade.


Course No.
Course Title
CS_____ Approved 3-4 credit computer science class, CS120 or above, or documented computer proficiency.  Note: Successful completion of CS120, or otherwise meeting the proficiency requirement within the last 10 years, fulfills this requirement. Contact a computer science adviser to help determine placement. 0-4
MTH20 Pre-algebra I or designated placement test score 0-4
RD90/WR90 College Reading/Fundamentals of Composition or WR91 Fundamentals of Academic Literacy (WR91 substitutes for both RD90 and WR90) or designated placement test score 0-8
  Total Prerequisite Credits 0-16

Required Courses

Course No.
Course Title
First Term    
AH100 Medical Terminology: Introduction 3
AH105 Communication and Professional Behavior 2
AH120 Medical Administrative Assistant I 4
BT113 Business English I or WR115 Introductory to Expository Writing or higher level composition 3-4
Second Term
AH121 Medical Administrative Assistant II 4
AH123 Legal and Ethical Issues for Medical Personnel 2
AH130 Concepts in Medical Insurance and Billing 4
BA109 Ready, Set, Work: Techniques for Landing a Job 2
  Approved program elective(s) 0-4
  Total Program Credits 24-29
Approved Program Electives (0-4 credits allowed; additional prerequisites may apply.)  
Course No.
Course Title
BI100SB Biology of Human Body Systems 3
BT111 Conflict Management 2
CG144 Introduction to Assertiveness 1
CG155 Exploring Careers in Health Care 3
EMS165 Introduction to Pharmacology for Health Occupations 2
HCI120 Introduction to the Health Care Industry 3
SP100 Basic Communication 3
SPAN101, SPAN102, SPAN103 First Year Spanish I, II, III 4-4-4
SRV101 Service Learning 1
WR110 Understanding English Grammar 2

For more information regarding the program and selection process, contact the Allied Health Occupations Department:

Grants Pass or Medford: 541-245-7841
Toll free in Oregon:  800-460-6766, Ext. 7841
Web address:
TTY:  Oregon Telecom Relay Service, 711