Computer Support Technician

2019-20 Computer Support Technician Grad Guide

Associate of Applied Science Degree

Courses for this Program

About the Program

The Computer Support Technician program is designed to prepare students for employment in
computer support positions within an organization. It will also provide skills in computer hardware
and software to meet the needs of an increasingly technical society.

Program Learning Outcomes

The curriculum in RCC courses is derived from a set of identified learning outcomes that are relevant to the discipline. Program leaning outcomes for computer science programs are:

Makes recommendations regarding appropriate equipment acquisitions, maintenance, upgrade and life-cycling in the workplace.

Applies operating system and hardware concepts and principles to problem solving in the context of computer systems.

Troubleshoots and solve a variety of equipment-related issues in a workplace environment.

Uses standard business productivity software to support electronic projects.

Explains basic troubleshooting processes and procedures from initial diagnosis to final documentation and reporting.

Develops technical documentation to support organizational needs.

Explains and demonstrate how to interact and communicate effectively with people of different technical backgrounds and professional positions.

Works effectively as an individual under guidance and as a member of a team.

Entry Requirements

Students are required to complete the Placement Process to determine skill level and readiness in math, reading, and writing. As part of their training program, students must begin with the courses within their skill level as determined through the Placement Process. In addition, students may also be required to enroll in classes that would increase their employability and success.

Advanced Standing

Coursework from accredited universities will be accepted in accordance with college policies and
the Computer Science Department chair’s approval. In order to ensure that coursework is current,
program courses over five years old must be reviewed and approved by the appropriate department
chair before being accepted toward core requirements. Each College Now credit student must meet
with the department chair to determine placement.

Credits earned in the successful completion of this program can be applied to other certificates and
degrees in the Career Pathway. For more information, speak to a program advisor and review the
roadmap at www.roguecc.edu/Programs/CareerPathways.

Graduation Requirements

Students completing the required credits in this program with a grade of “C” or better will receive
their degrees. Certain prerequisite and required courses are graded on a pass/no pass basis only. A
grade of “P” for these courses indicates a student earned the equivalent of a “C” or better grade.

For more information contact the Computer Science Department:

Grants Pass: 541-956-7213
Medford: 541-245-7527
Toll free in Oregon: 800-411-6508, Ext. 7213 or Ext. 7527
email: cs@roguecc.edu
Web address: www.roguecc.edu/computerscience
TTY: Oregon Telecom Relay Service, 711
3345 Redwood Highway • Grants Pass, OR 97527