Medical Administrative Assistant
2019-20 Medical Administrative Assistant (PDF)
Certificate of Completion
Courses for this Certificate
About the Program
The two-term Medical Administrative Assistant program will prepare students for entry-level employment in a healthcare setting. Medical administrative assistants are in many ways similar to other administrative assistants, but they have specialized knowledge about healthcare and the specifics about the type of practice for which they work. They are an essential part of running an efficient medical practice. Effective communication with both patients and medical staff, medical terminology, insurance and billing cycles, and general office procedures are included in this program. Students completing this program will be prepared to take the national Certified Medical Administrative Assistant (CMAA) exam, although certification is not an employment requirement at this time.
The U.S. Department of Education requires disclosure of specific information about career and technical certificate programs to prospective students. Data includes Standard Occupational Classification (SOC) codes, graduation rates, tuition and fees, typical costs for books and supplies, job placement rates for students completing the programs, and median loan debt incurred by students completing the programs. For more information visit www.roguecc.edu/GainfulEmployment.
Program Learning Outcomes
The curriculum in RCC courses is derived from a set of identified learning outcomes that are relevant to the discipline. Program learning outcomes for the Medical Administrative Assistant program are:
Perform health care office procedures that include scheduling, bookkeeping, billing and payment collection, utilizing a working knowledge of medical terminology, body systems, common medications, electronic health records and insurance.
Educate, advocate for, and collaborate with patients and the health care team within the scope of practice.
Compose, edit, proofread, and accurately produce health care and other business documents using appropriate software and equipment within specified timelines.
Integrate computer and communication technologies, as well as critical thinking skills, to accomplish health care office tasks.
Store, retrieve, distribute, and manage information and supplies as per clinic protocol.
Uphold legal and ethical standards and adhere to principles of patient confidentiality within the health care and community environment as defined by HIPAA.
Demonstrate professionalism through acceptable attitude, organization and time management skills, and attire.
Apply verbal, nonverbal, and written communication principles and skills effectively and compassionately within a team setting.
Maintain industry standards of quality control and safety principles in the workplace.
Entry Requirements
This is a competitive-entry program because of limited clinical space in medical offices as well as the delicate balance of job opportunities in medical administrative assisting. Enrollment is limited.
Students are required to complete the Placement Process to determine skill level and readiness in math, reading, and writing. As part of their training program, students must begin with the courses within their skill level as determined through the Placement Process. In addition, students may also be required to enroll in classes that would increase their employability and success.
Cohort students must meet certain minimum academic requirements (MTH20, RD90 and WR90 or designated placement scores) before starting the program. Students must complete specific health and immunization requirements and background check prior to starting the program, and a drug screen prior to starting practicum experience. This screening process has an associated fee. Contact the Allied Health Department for more information. Visit www.roguecc.edu/alliedhealth/maa for program application details.
Advanced Standing
Coursework from accredited colleges and universities will be accepted in accordance with college policies and the program coordinator’s recommendation. In order to ensure coursework is current, program courses over seven years old must be reviewed and approved by the appropriate program coordinator before being accepted toward core requirements. College Now credit earned in conjunction with local high schools will be accepted in accordance with the current agreement.
Graduation Requirements
These requirements apply only to students admitted to the program during the current academic year. Students contemplating admission in a later year may have different requirements and must obtain the graduation guide or catalog for that year. Students must complete all courses on this graduation guide with a grade of “C” or better to continue in and complete the program and receive their certificates. If certain required courses are graded only on a pass/no pass basis, a grade of “P” for these courses indicate a student earned the equivalent of a “C” or better grade.
1 American Heart Association (AHA) certification must remain current for the duration of the program.
2 Additional prerequisites may apply.
For more information regarding the program and selection process, contact the Allied Health Occupations Department:
Grants Pass or Medford: 541-245-7841
Toll free in Oregon: 800-460-6766, Ext. 7841
email: alliedhealth@roguecc.edu
Web address: www.roguecc.edu/alliedhealth/maa
TTY: Oregon Telecom Relay Service, 711
