I am a student and I want to complain about an employee

Procedures used to resolve disputes

• Students at RCC have rights outlined in the Student Rights, Freedoms, and Responsibilities procedure.
• Employees are held to behavioral expectations outlined in the Respectful College Community Procedure.
• Section 10 of the Student Rights, Freedoms, and Responsibilities procedure outlines the process for a student to file a complaint against an employee.
• Students should use the Discrimination and Harassment Reports and Investigations procedure if they feel they have been subject to discrimination based on race, color, religion, ethnicity, use of native language, national origin, sexual orientation, gender identity, marital status, veteran status, disability, age, pregnancy, or any other status protected under applicable federal, state, or local laws.
   

For Grievances Not Based on a Protected Class

• Work with a Counselor to understand the process.  Counselors can be reached by calling 541-956-7192 (RWC) or 541-245-7552 (RVC).  You may also see the on-call counselor by stopping by the Student Services Building at RWC or Upstairs in the G Building on RVC.
• A Face-to-Face meeting is often required – a Counselor or support person of your choice will be there for support.
• Have a proposed resolution in mind – work with a Counselor or support person of your choice to identify that resolution.
• Are aware the process will start with the employee but can work up through supervisory levels.
   

What the process will look like

• Initial meeting with Counselor – discuss options and intended outcome.
• You can select a support person of your choice – this can be a Counselor, Advisor, Instructor, or other person.
• Direct resolution – Meet with the employee (Support Person present) to discuss the problem and proposed resolution – if no satisfactory conclusion is reached proceed to next step.
• Meet with the Department Chair or Immediate supervisor – Meet to discuss the problem and proposed resolution (Support Person present) - if no satisfactory conclusion is reached proceed to next step.
• Meet with the Dean of the School – Meet to discuss the problem and proposed resolution (Support Person) - if no satisfactory conclusion is reached proceed to next step.
• Meet with the Dean of Student Success – Meet to discuss problem and proposed resolution (Support Person) - if no satisfactory conclusion is reached proceed to next step.
• Appeal to VP of Student Services (Support Person present) – decision is final.
   

How a decision is made to resolve the grievance.

The individual employee may - after further consideration - modify their behavior.
If the grievance proceeds to a supervisor they will look at:

• Statements by both parties
• Any electronic evidence (emails, texts, etc.)
• Is the proposed resolution within their ability to grant - which it may not be for Academic Department Chairs
• Their assessment of the credibility of the parties
• Any other relevant information