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Financial Aid Update - Fall 2020

October 2, 2020

Today was the first scheduled date for disbursement of financial aid refunds for fall term. We were optimistic that all funds would go out as planned, but our new system failed to achieve that goal. We are deeply sorry for those of you who did not receive funds today as expected.

Some refunds were sent successfully. Unfortunately, our new computer system continues to experience technical difficulties and several groups of students did not receive refunds today. Some of those groups include:

  • students who recently changed their program major;
  • students enrolled in a different number of credits than expected;
  • students who did not have recorded attendance for fall term classes;
  • students who do not meet Satisfactory Academic Progress;
  • and, students with dual enrollments, among others.

Students expecting a refund can check the status in their myRogue account: My Finances > Account Information > Account Details.  If your refund was sent successfully to BankMobile, it will appear at or near the top of the transaction ledger; follow up by checking your BankMobile account to verify that funds were received.

If a transfer to BankMobile is not listed on your ledger in myRogue, your refund was not initiated successfully. We appreciate your patience. Please know we are working behind the scenes to get these funds out the door. If you do not see any activity on your myRogue account by Tuesday, please reach out to our financial aid advisors to check the status of your refund.

Thank you for your continued grace and patience while we continue to work through challenges of this new computer system. You are important to us, and we are disappointed that these technical challenges have caused frustration and hardship for you, our students.


RCC Financial Aid